WhatsApp, SMS & QR· Google reviews too·Built for South Africa
Your next job comes from your last one.
After every job, RateMate asks your customer how it went. If they’re unhappy, you hear straight away, in time to keep their business. The happy ones bring you the next job.
No card needed · paid plans from R99/month · Cancel anytime
Mike’s Plumbing
How was the job we did for you?
← Try it: tap a rating
How it works
Ask after every job, so problems reach you before they cost you the next one.
Send the ask
Tap Request feedback and RateMate messages your customer on WhatsApp or SMS. No number? Your QR code and link work on an invoice or at the counter.
They rate you in seconds
They tap the stars on a page in your branding, in the language you choose, whether that's English, Afrikaans or isiZulu.
You hear about every job
You find out right away. Everyone gets the same one-tap Google invite (no cherry-picking), and a low score also comes straight to you:
Low rating from Sipho
View details · bit.ly/34f23
The rating page
A page that looks like you, not us.
Your logo, colours, wording, even the language. No app, no login. One tap and they’re done.
How was your experience with Mike’s Plumbing?
Tap a star below. It takes 5 seconds.
Thanks for your feedback!
Mike’s Plumbing appreciates you taking the time.
Leave us a Google review ⭐What you get
Everything a small business needs. Nothing an enterprise suite drags in.
Needs-attention alerts
Low scores open an alert with the customer's number. Call, fix, resolve.
A rating link that works anywhere
Your permanent link and QR code go on the invoice, at the counter, or on site.
WhatsApp first, SMS always
Sends go out on WhatsApp, then fall back to SMS automatically. Nothing to chase.
POPIA without the paperwork
Consent records, instant opt-outs, right-to-erasure and an append-only audit trail.
Pricing
Pick your plan. Less than one call-out fee.
A “notification” is a review request or a low-score alert. Save one unhappy customer a month and it has paid for itself.
Starter
R99/mo
QR + self-serve ratings only
- ✓ Branded rating page
- ✓ QR code + rating link
- ✓ Grow Google reviews
- ✓ No outbound requests or alerts
Standard
R199/mo
100 notifications / month
- ✓ Everything in Starter
- ✓ Send WhatsApp + SMS requests
- ✓ Low-score alerts to your phone
- ✓ 100 notifications / month
Premium
R299/mo
200 notifications / month
- ✓ Everything in Standard
- ✓ 200 notifications / month
- ✓ Best for busy teams
Questions
Straight answers
What is RateMate?
A South African tool that checks how every job went. After you finish, the customer rates you with stars by WhatsApp, SMS, QR code or link. If they're unhappy you hear right away, in time to keep their business. Happy ones boost your Google reviews too. Built for small teams, POPIA-compliant. Free trial, then from R99/month.
Do you hide my bad reviews?
No, and be wary of anyone who says they can. Every customer gets the same Google invite, whatever they scored. That kind of “review gating” breaks Google's policies, so RateMate makes it impossible. What we change is speed: you hear about a bad job while it's still a phone call, before it becomes a review.
Is this POPIA-compliant?
Yes. RateMate records consent for every customer, honours opt-outs instantly across all channels, keeps an append-only audit trail, and supports full right-to-erasure on request.
How much work is it, honestly?
About two taps per job: add the customer (or import a CSV), tap Request feedback, done. Or skip the typing: put your QR code on the invoice and let customers rate themselves.
Get going
Your next unhappy customer is going to tell someone. Make sure it’s you first.
- 1.Create your free account: 25 requests, no card.
- 2.Add your customers (or import your list) and put your QR code on your next invoice.
- 3.Send a request after every job. RateMate handles the rest.
Set up in 10 minutes. No card, no contract, no salesperson.